Privacy Policy
Introduction
This Privacy Policy explains how Céline Mackenzie - Hygie Clinic (hereinafter referred to as "we") collects, uses, protects and shares the personal information of clients/patients and users in connection with our natural medicine services. We are committed to respecting confidentiality and data protection in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and any applicable local laws.
1. Collection of personal information
We collect personal information in connection with our consultations, use of our services and communication with our patients. Such data may include:
Personal information: Surname, first name, date of birth, address, phone number, email address.
Medical information: Health history, medical history, symptoms, current treatments, lifestyle.
Financial Data: Information required for invoicing (if applicable).
2. Use of information
The personal information collected is used to:
Provide personalized services and care in natural medicine.
Monitor the patient’s progress and adjust recommendations.
Administrative and financial management (billing, appointment booking).
Contact patients for reminders, advice, or relevant information.
3. Retention of data
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, in accordance with legal and professional requirements.
Medical data: In accordance with legal obligations, medical information is stored for a minimum of [X years, according to local laws].
Administrative data: Retained for the period necessary for administrative management.
4. Information sharing
We do not share your personal information with third parties, except in the following cases:
With your explicit consent.
Where required by law or as part of a legal obligation.
With service providers (e.g. appointment booking platforms or billing solutions), provided they comply with privacy standards.
5. Data protection
We implement technical, administrative and organizational security measures to protect your personal information against unauthorized access, loss or alteration. These measures include:
Encryption of sensitive data.
Access to information is restricted to authorized individuals only.
Regular data backups.
6. Your rights
In accordance with the applicable regulations, you have the following rights:
Right of access: You can request a copy of your personal data.
Right of rectification: You can request the correction of inaccurate or incomplete data.
Right to erasure: You can request the deletion of your data, unless its retention is required by law.
Right to portability: You have the right to receive your data in a structured and readable format.
Right to object: You may object to certain processing of your data.
To exercise your rights, please contact us at info@belliswellnessclinic.com. Proof of identity may be requested.
7. Cookies and similar technologies
If you use our website, cookies may be used to improve your experience. These cookies do not collect medical or sensitive data. You can configure your browser to refuse cookies or be informed when cookies are used.
8. Changes to the Privacy Policy
This privacy policy may be updated to reflect legal, technological or internal developments. Any changes will be communicated on our website or by email.
9. Contact
If you have any questions or concerns about this privacy policy or the processing of your data, you can contact us:
By e-mail: info@belliswellnessclinic.com
Last updated: 01 January 2025
We are committed to protecting your privacy and providing you with a service that meets your expectations and rights.